Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitizer and antibacterial wipes to all customers. For more information on these measures and the services available on each flight.
Your safety has always been our highest priority. As routes slowly open and we take to the skies once more, it’s important you feel reassured and confident about your wellbeing when you fly with us. Find out about the measures we’re taking to protect you at every step of your journey.
Before You Fly
From 1 July, we’ll restart our Chauffeur-drive service to and from the airport in Dubai and in the current destinations we fly to.
Your driver will be wearing a mask and gloves, and you will need to wear a mask when you enter the vehicle. You may also need to wear gloves depending on the regulations in your destination. We can offer these if you don’t have your own, and we also have hand sanitiser in the car.
To keep a safe distance between our driver and passengers, you will need to sit in the back seats and we’re limiting the number of people in each car.
The car is completely cleaned and disinfected from the start of every driver’s duty. And the interior is sanitised after every trip, including buckles, handles, buttons, switches and blinds.
Check-in
When you enter Emirates Terminal 3 in Dubai you’ll need to wear a face mask. You don’t have to wear gloves, but it is recommended.
Only people who are travelling can enter the airport, unless you have a disability and need assistance to travel.
You’ll pass through a fever detection scanner that looks similar to the metal detectors at airport security. Then we’ll give you a complimentary travel hygiene kit containing gloves, a face mask, antibacterial wipes and a hand sanitiser.
Our check-in desks have been fitted with protective antimicrobial screens. And we’ve added spacing stickers on the floor to help everyone maintain a safe distance in the queue.
Make sure you pack everything into your checked-in bags. Cabin baggage is currently restricted to a laptop bag, handbag, briefcase, or baby items only.
Boarding
At the boarding gate, we’ve introduced measures to maintain social distancing in our seating areas, and dots on the floor help everyone to keep a safe distance in the queues approaching the gate.
Our team will be wearing full personal protective equipment (PPE) as they welcome you on the flight. We’re boarding the aircraft in smaller groups from the last row to the first, and our boarding gate areas are deep cleaned once everyone is on the flight.
You will need to keep your mask on at all times in the airport, during boarding and on board.
On your flight
When you arrive on board, all our cabin crew will be in full personal protective equipment (PPE). You will need to wear your mask at all times throughout the flight, except when eating or drinking. Depending on the regulations in your destination you may also need to wear gloves or other PPE.
If you’re flying into Dubai, we’ll give you a hygiene kit on board containing a mask, gloves, hand sanitiser and antibacterial wipes.
It’s our top priority to maintain strict levels of hygiene on board. So we’ve currently modified some of our services. You can check all our current services here.
We’re taking every precaution to mitigate the contact in the cabin, including closing our social areas. We’re following all the guidance from the health and aviation authorities along with our additional safety measures to reduce the risk of infection on board. This includes our modified services, enhanced cleaning and disinfecting, and ensuring everyone wears PPE.
Throughout the flight, the air in our modern aircraft cabins is cleaned with advanced HEPA air filters as powerful as the ones used in hospitals. They remove 99.97% of viruses and eliminate dust, allergens and germs from the cabin air. The air is fully renewed every two to three minutes.
Our lavatories are frequently disinfected. And if the flight is longer than 1 hour 30 minutes, we’re adding an extra member of our cabin crew dedicated to cleaning the lavatories. After every trip, all our aircraft go through an enhanced cleaning and disinfection process.
Connecting in Dubai
If you have a connecting flight in Dubai, you will need to keep your mask on through the airport. You don’t have to wear gloves, but it is recommended. You’ll pass through a fever detection scanner before you enter the connections area.
All our transfer desks have been fitted with protective antimicrobial screens and all the airport teams will be in personal protective equipment (PPE). Stickers on the floor help everyone to keep a safe distance in queues, and we’ve spaced the seats in our waiting areas. We’ll give you a travel hygiene kit at the connections desk if you need one.
Emirates puts Health & Safety first
