According to a survey conducted by Protiviti Member Firm for the Middle East Region, a mere 21 per cent of the organizations in the region have effectively established a data privacy program.
The report highlights the difficulties organizations face as they transition from design to the implementation stage during a data privacy program, such as addressing regulatory requirements as well as potential legal risks associated with non-compliance.
Commenting on the launch of the survey report, Ranjan Sinha, Managing Director, Technology & Digital Consulting, Protiviti, said: “Data privacy has emerged as a critical concern for organizations worldwide, and the GCC region is no exception. The survey presents the current state of data privacy programs in the region and a roadmap for organizations to enhance their privacy practices, comply with regulations, and protect their customer sensitive information.”
As per the report, there is an increase in privacy program implementations across GCC countries with 56 per cent of respondents highlighting regulatory requirements as the primary driver along with the need to maintain consumer trust and contractual obligations as the other important driver.
However, findings indicate a lack of coherence in data privacy implementation initiatives, as the responsibility and ownership for the program are dispersed throughout the organization. Merely 27 per cent of organisations have dedicated data privacy departments, while 40 per cent assign data privacy as the primary responsibility of the information security department.
The report urges organisational leadership to establish clear privacy-oriented roles, responsibilities, and governance structures and prioritize budget allocation for data privacy programs.
According to Niraj Mathur Managing Director, Security and Privacy Practice, Protiviti: “Given our experience working with clients across the globe and especially in the GCC, a generic approach to privacy does not work. Organizations will need to consider their business context, current state, existing capabilities, and risk appetites while strategizing their data privacy program. Any gaps during implementing can have lasting impact due to stringent legal penalties and reputational risk from loss of customer trust.”
Comprehending personal data’s locations is crucial for safeguarding and responding to breaches. Notably, 76 per cent of survey participants highlighted data visibility as the main hurdle in maintaining effective privacy programs.
Approximately 75 per cent foresee enhancing the Governance, Risk Management, and Compliance (GRC) requirements of their privacy programs as a significant area of investment this year, anticipating that regulatory bodies will conduct routine audits and inspections to oversee the organization’s adherence to privacy regulations., similar to the roll-out of cyber security regulations earlier. However, 43 per cent of the organizations have yet to allocate a budget for privacy programs.
With so much data at play, the ability to track and monitor all the information an organization collects, processes, and stores remains a critical challenge as well. Organizations in the region recognize the critical role of the cloud as a digital transformation enabler. Nonetheless, concerns over cloud security remain with 67 per cent of respondents expressing concerns about cloud service provider’s ability to maintain clear visibility over personal data.
Ultimately, the survey report calls upon organizations to undertake a comprehensive data discovery exercise to identify and map out the collection, storage, processing, and transfer of personal data within their environment. It’s important that organizations plan their data privacy journey by following a strategic and proactive approach that considers various aspects, such as legal and regulatory requirements, privacy risk management, employee training and awareness, and data breach management.