Oman Oil Marketing Company (OOMCO)’s latest edition of Customer Care week concluded recently. The bi-annual event aims to engage its customers and ensure higher levels of service at the service stations.
The event, which was held for the second time this year, emphasises on OOMCO’s objective to be the most customer-centric fuel marketer in the GCC region, a press release stated.
The five-day-event included a meet and greet with its Chief Executive Officer David Kalife and members of the management team. OOMCO employees also visited selected service stations across the company network and worked as fuel attendants handing out goody bags and leaflets with additional information on products and services to customers. There were also daily internal digital competitions for staff members, with prizes given to the winners.
Suleyum Salim Al Hamzi, Customer Care Manager at Oman Oil Marketing Company, said, “Customer Care Week is one of the highlights of our yearly event calendar. Getting out there is the best way to engage with our customers. We always gain valuable feedback when meeting customers face-to-face, which enables us to improve our customer service levels and empowers our staff to deliver more.”
