Muscat: Reflecting its commitment towards providing secured and advanced banking solutions to its customers in line with the dynamic environment, ahli islamic announced the continued servicing of its customers through a new, technologically advanced call center – ‘ahliconnect’. Through the new center, ahli Islamic aims at enriching customers’ experience, upgrading the provided services, and addressing the challenges facing them.
Mr. Yousuf Salim Al Rawahi, DGM – Head of ahli Islamic said, “At ahli islamic, we are keen to keep up with the requirements of our customers and provide Shari’a-compliant services, characterized by efficiency and speed. Reflecting our understanding of the importance of providing solutions commensurate with the lifestyle of customers, the Bank has strengthened the level of its services in the call center under ‘ahliconnect’ umbrella. We take into account the adoption of advanced solutions that serve all customer segments,”
Ms. Ruqaiya Al Lawati, Head of Change Management, said, “ahliconnect is featured by a team dedicated to customer service, banking execution and a high degree of responsibility and professionalism. The team is also qualified to work effectively with various variables in the sector. It is also able to address the challenges that customers may face in completing their transactions. This works through employing high-quality practices and technology that contributes to managing expectations and uplifting customer service excellence. Our primary objective is to make our customer life easy.”
Through ‘ahliconnect’, ahli islamic customers can request a new, lost or damaged Debit Card, increase debit/credit card limit, and update their personal information such as email address, passport details, and residence address. They can also request re-issue of PIN Debit/Credit Card, chequebook and many other Shari’a-compliant banking services.
‘ahliconnect’ offers a range of services that facilitates customers with on-call access to their account with the Bank. For customers with more than one ahli islamic account, ‘ahliconnect’ enables them to request that all accounts at the bank be linked to one automated Debit Card, so they can conduct their banking transactions faster and easier.
ahli islamic seeks to contribute to the banking market with new Shari’a-compliant products and solutions, as well as establishing standards that ensure a high level of customer satisfaction. In addition, the Bank is keen to strengthen its relationship with its customers in order to achieve its goal of ‘Partnership’ with them. The growth that the Bank has achieved during the past period is based on comprehensive banking solutions and integrated services that have contributed to reaching a broad customer base across Oman. ahli islamic continues to offer more new banking products and services to be the preferred option for its customers
