DELIGHTING CUSTOMERS

Radisson Blu Hotel, Muscat will focus on revamping its food and beverage outlets and service standards within the hotel. Excerpts form an interview with General Manager, Mohamad Yassine
What are Radisson Blu’s plans for the financial year 2016?
The plan is to focus on revamping our food and beverage outlets. At the same time, there will be a focus on the service standards within the hotel. Simultaneously, our hotel team will be attending trade shows in different destinations in collaboration with the Ministry of Tourism
What sets Radisson Blu apart from other hotel properties in Oman?
What sets us from the competition is our service concepts / Yes I can spirit and our loyal team. Our main focus is to ensure that our guests enjoy a truly memorable experience. Our unique offering addresses the holistic guest journey, anticipating every guest touch point throughout, while understanding all the complexities of traveling in the modern world: it defines and delivers brand components in answer to every question and need arising along the way. Some of them are small, all of them are significant.
What are the concerns and challenges for the hospitality sector in Oman?
The drop in oil prices is the main concern for the hospitality sector in Oman.

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