Setting the standard in customer care and after-sales once again, Mercedes-Benz Oman launched ‘The Mercedes-Benz Expert Repair’ program which includes an innovative new service for minor damages called SmallRepair. Available exclusively to Mercedes-Benz owners, this first-of-its-kind service in the Sultanate will bring the luxury vehicles back to their pristine condition quickly and at affordable costs through a team of SmallRepair specialists, dedicated equipment and approved repair methods.
“We understand and appreciate the pride our customers take in their Mercedes-Benz, and know how imperfections in the appearance of the vehicle can spoil the enjoyment of ownership,” remarked Clive Hammond, CEO of Zawawi Trading Company – Automotive. “With this in mind, we have developed our new SmallRepair Service, raising the bar for automotive customer care here at Mercedes-Benz Oman and in the Sultanate.”
Mercedes-Benz Oman made their exclusive service as easy and convenient as possible. It guarantees that dealing with minor damage on the exterior of the vehicle is not turned into a tedious job. Part of the ‘Mercedes-Benz Expert Repair’ campaign, the SmallRepair service covers stone chips, scuffs and plastic repairs, where the damaged area is sanded, painted and finally polished, restoring the color and gloss of the finish to its original brilliance and beauty. Another unique feature in the service is the Paint-less Dent Removal where minor dents on the body panels are removed without having to paint them. This is achieved when the dent is carefully processed from within, resulting in a smooth finished surface. The new service also includes restoring yellowed or clouded headlights and wheel repairs, where scratches and chips are quickly and easily removed.
Wherever possible SmallRepair takes care of damage and blemishes without replacing components. However, should replacement parts be necessary, only Mercedes-Benz Genuine Parts are used, ensuring safety and maintaining warranty protection, bringing the vehicle back to its original condition – quickly, professionally, and at an affordable cost.
All procedures are carried out by Mercedes-Benz expert technicians and according to the strict quality standards of Mercedes-Benz, using the most advanced tools and up-to-date repair techniques available. Dedicated Advisors are available to provide more information on the Service’s range of options and evaluate the application of SmallRepair to vehicle damage.
